Refund Policy

At Lederly London, we operate as a commission-based company, working with trusted third-party suppliers to fulfill and ship our products. Because of this model, returns and refunds must follow the guidelines outlined below.

30-Day Return Policy

We offer a 30-day return policy, which means you have 30 days from the date you receive your item to request a return.

Return Eligibility

To be eligible for a return, your item must:

  • Be in the same condition as received

  • Be unused and unopened

  • Be in its original packaging

  • Include proof of purchase

How to Start a Return

To initiate a return, please contact us at:
📧 info@lederlylondon.uk

When requesting a return, please provide:

  • A clear photo of each product you wish to return

  • A photo of the shipping label attached to the package you received

All return requests must be submitted within 30 days of delivery.

If your return is approved, we will provide a return shipping label and detailed instructions.
Items sent back without prior approval will not be accepted.

Please note: Original shipping costs are non-refundable.

Damages & Issues

Please inspect your order upon delivery and contact us immediately if:

  • The item is defective

  • The item is damaged

  • You received the wrong product

This allows us to evaluate the issue and resolve it promptly.

Please note:
Minor variations in product appearance may occur due to lighting, packaging updates, or screen differences. In such cases, the customer is responsible for return shipping costs.

Exchanges

As we work with third-party fulfillment partners, we do not offer direct exchanges.

The fastest way to receive a different item is to:

  1. Return the original item

  2. Once approved, place a new order separately

Exceptions / Non-Returnable Items

  • Sale items

  • Items purchased using a discount code

  • Gift cards

For these items, free return labels are not available.
A return fee of €4.90 will apply.

Free Return Labels

Free return labels are only provided if:

  • The product arrives damaged or defective

  • The incorrect item is received

  • The product differs significantly from the images shown on our website

If your first order arrives damaged or defective, we may offer a free replacement, subject to review.

Refunds

Once we receive and inspect your return, we will notify you of the approval status.

If approved:

  • The refund will be issued to your original payment method

  • Processing time depends on your bank or card provider

Please note:
If an order is delayed beyond the estimated delivery time and the customer chooses to return it, return shipping costs will still apply.